PRIVACY POLICY

Last updated: [DATE]

This Privacy Policy explains how RHEVO ("we", "us", or "our") collects, uses and protects your personal data when you visit or use our website and when you purchase our products.

1. DATA CONTROLLER

The data controller responsible for the processing of your personal data is:

[LEGAL NAME / BUSINESS NAME]
VAT number: [VAT NUMBER]
Registered office: [ADDRESS]
Email: [PRIVACY EMAIL]

For any question regarding the processing of your personal data or to exercise your rights, you can contact us at the email address above.

2. PERSONAL DATA WE COLLECT

Depending on how you interact with our website, we may collect the following information:

  • name and surname;
  • billing and shipping address;
  • email address;
  • telephone number, where necessary;
  • payment and transaction information;
  • information relating to orders and purchases;
  • information you provide when contacting us;
  • technical information relating to your use of the website, such as IP address, browser type, device and interaction with the website;
  • information collected through cookies and similar technologies, where applicable.

We only collect personal data that is necessary for the purposes described in this Privacy Policy.

3. HOW WE USE YOUR DATA

Your personal data may be processed for the following purposes:

Order management

To process and fulfil purchases, manage payments, arrange delivery, provide order confirmations and handle returns or customer support.

Customer support

To respond to questions, requests and communications sent to us.

Website operation

To operate, maintain and improve our website, its functionality and security.

Legal obligations

To comply with applicable legal, accounting and tax obligations and to respond to lawful requests from competent authorities.

Marketing communications

Where you have provided the required consent, we may use your email address to send information about RHEVO products, launches and other marketing communications.

You can withdraw your consent at any time by using the unsubscribe link included in our communications or by contacting us.

4. LEGAL BASIS FOR PROCESSING

Depending on the specific purpose, we process your personal data on one or more of the following legal bases:

  • performance of a contract or steps taken at your request before entering into a contract;
  • compliance with a legal obligation;
  • your consent, where required;
  • our legitimate interests, where applicable and where these interests do not override your rights and freedoms.

The specific legal basis depends on the purpose of each processing activity.

5. PAYMENT INFORMATION

Payments are processed through third-party payment providers.

RHEVO does not necessarily have access to or store complete payment card details. Payment information is handled by the relevant payment provider according to its own privacy policy and security procedures.

6. SHARING OF PERSONAL DATA

Your personal data may be shared, where necessary, with service providers that support us in operating the website and fulfilling orders.

These may include, depending on the services actually used:

  • ecommerce and website hosting providers;
  • payment service providers;
  • shipping and delivery providers;
  • customer support and communication services;
  • accounting and professional service providers;
  • marketing and analytics providers, where applicable.

These parties process personal data only to the extent necessary for the services they provide and, where required by law, under appropriate contractual arrangements.

7. INTERNATIONAL DATA TRANSFERS

Some service providers used by the website may process personal data outside the European Economic Area.

Where personal data is transferred to a country outside the European Economic Area, we take the measures required by applicable data protection law to ensure an appropriate level of protection, including where applicable the use of adequacy decisions or appropriate safeguards.

8. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including fulfilling contractual, legal, accounting and tax obligations.

The retention period may vary depending on the type of data and the purpose of processing.

Where processing is based on consent, data will generally be retained until consent is withdrawn, unless another legal basis permits or requires continued processing.

9. YOUR RIGHTS

Under applicable data protection law, you may have the right to:

  • obtain confirmation as to whether your personal data is being processed;
  • access your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data, where applicable;
  • request restriction of processing, where applicable;
  • object to certain processing activities;
  • request data portability, where applicable;
  • withdraw consent at any time where processing is based on consent.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

To exercise your rights, contact us using the details provided in section 1.

10. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, analyse website performance and, where applicable, support marketing activities.

The use of non-essential cookies or tracking technologies that require consent is subject to your choices through the cookie consent mechanism provided on the website.

For further information about the cookies used on our website and how to manage your preferences, please refer to our Cookie Policy.

11. DATA SECURITY

We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable legal requirements.

The latest version will always be published on this page, together with the relevant update date.

13. CONTACT

For questions regarding this Privacy Policy or the processing of your personal data, please contact:

[LEGAL NAME / BUSINESS NAME]
Email: [PRIVACY EMAIL]
Address: [ADDRESS]

Last updated: [DATE]